Your peace of mind is our absolute priority. At Kleen, we don't just care about making your spaces clean — we care about keeping your household, family, and assets safe. This document details the rigorous safety guidelines and vetting protocols that protect every Kleen booking.
1. Strict Police Background Verification
Unlike standard day-laborers, every doorstep cleaning technician in our fleet undergoes a thorough screening process before their first home dispatch:
- Official Identity Audit: Collection and validation of Aadhaar, PAN card, and official residence proofs.
- Comprehensive Police Verification: Mandatory verification via state police criminal database networks to guarantee a 100% clear record.
- Professional Reference Checks: Rigorous character check verification from past employers.
2. Professional Identification & Uniforms
Safety is easily recognizable. Every Kleen doorstep professional adheres to strict identification guidelines:
- Official Uniforms: Technicians must arrive in official branded Kleen Navy and Orange uniforms.
- Active ID Badges: Every representative carries a physical photo ID card containing their employee code.
- In-App Verification: The Kleen app displays your assigned technician's profile photo, rating, and verified phone number immediately upon dispatch. Do not allow entry to anyone who does not match the app profile.
3. Real-Time GPS Map Tracking
Know exactly who is coming and when they will arrive:
- Live Technician Tracking: From the moment our team leaves the center, you can monitor their live GPS coordinates moving toward your doorstep.
- Masked Contact Numbers: We utilize secure phone masking networks to let you contact your assigned technician directly without disclosing your private mobile phone number.
4. Child-Safe & Pet-Safe Cleaning Agents
We believe a clean home must be a healthy home. We strictly avoid toxic, industrial chemicals that put your family or pets at risk:
- Eco-Friendly Formulations: We utilize organic, biodegradable, and non-corrosive foam shampoos and sanitizing agents.
- No Choking Odors: Our chemicals leave zero harsh acidic fumes, burning vapors, or dangerous residues.
- Water Tank Safety: Water tank cleanings are executed with food-grade disinfectants and advanced UV sterilization machinery to guarantee drinking water safety.
5. Hygiene & Structural Safety Guidelines
Our teams are trained to execute bookings with maximum hygiene and care:
- PPE Compliance: Cleaning experts wear clean shoe covers, protective gloves, and face masks when working in indoor domestic spaces.
- Equipment Inspections: Our industrial machinery (high-pressure jets, extraction vacuum systems) is inspected daily to prevent short-circuits or mechanical failures on your premises.
If you ever witness a technician violating these guidelines, or have safety feedback to share, please report it immediately to our 24/7 Safety Helpline inside the app or email us at support@kleen.in.
