Kleen Services ("we", "us", "our") operates the Kleen mobile application (the "App"), a platform for booking doorstep cleaning and home services. This Privacy Policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
- Account information — your name and phone number, provided during sign-up and OTP verification.
- Location data — your device's approximate and precise location, used to detect your service address and show services available in your area. Location is collected only while you use the App.
- Address information — service addresses you save for bookings.
- Booking & transaction data — services you book, scheduling details, and payment status. Payments are processed securely by Razorpay; we do not store your card or UPI details.
- Device & usage data — basic analytics (app opens, screens viewed, features used) via Google Firebase Analytics and Meta (Facebook) App Events to improve the App.
2. How We Use Your Information
- To create and manage your account.
- To detect your location and provide services at your address.
- To process and fulfil your service bookings.
- To send booking updates and notifications.
- To improve our services and app experience through analytics.
- To provide customer support.
3. Location Permission
The App requests access to your device location to automatically detect your service address and show relevant services. You may decline this permission and enter your address manually. We do not track your location in the background.
4. Data Sharing
We do not sell your personal data. We share data only with:
- Service professionals — your name, address, and booking details, so they can fulfil your booking.
- Payment processor (Razorpay) — to process payments securely.
- Google Firebase & Maps — for authentication, database, notifications, analytics, and maps.
- Meta (Facebook) — anonymous app-event analytics.
5. Data Security
Your data is stored securely on Google Firebase servers with industry-standard encryption in transit and at rest. Access is restricted to authorised personnel only.
6. Data Retention
We retain your account and booking data for as long as your account is active. You may request deletion of your account and associated data at any time (see contact below).
7. Your Rights
- Access, update, or delete your personal information.
- Request a copy of your data.
- Withdraw location permission via your device settings at any time.
8. Children's Privacy
The App is not intended for children under 13. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
For any questions about this Privacy Policy or to request data deletion, contact us:
Phone / WhatsApp: +91 88540 46997
Email: kleen.helpdesk@gmail.com
